Shipping Policy
At Ice Oasis, providing exceptional service is paramount to us, which is why we offer complimentary shipping with every purchase. Shipping is included at no extra cost to you,
For orders in the United States:
- IO-101 Recovery Ice Bath
- IO-103 Lite Recovery Cold Plunge Barrel
- 2/3HP Chiller
These products will be shipped from a local warehouse in the U.S. with a delivery time of 5-9 business days.
For orders in all other regions worldwide, products will be shipped from our Hong Kong warehouse, with an express delivery time of 3-4 weeks.
Once your order is confirmed, our dedicated team immediately initiates the processing and preparation of your selected item(s) for shipment. We collaborate with dependable shipping carriers to ensure your order reaches your specified address securely and in a timely manner. Please understand that during peak seasons or unforeseen circumstances, slight delays in the delivery schedule might occur. Your patience during such periods is sincerely appreciated, as we strive to fulfill your order efficiently.
Import duties are the responsibility of the customer.
As soon as your order is dispatched, you will receive a shipping confirmation email containing tracking information, allowing you to monitor the progress of your package until it reaches your doorstep. Should you have any questions or concerns regarding your shipment, our dedicated customer support team is always available to assist you through our Contact Us page.
Please ensure that the shipping details you provide during checkout are accurate to ensure a smooth and successful delivery process. In the event of any changes or modifications to your shipping information after order placement, kindly notify us immediately to make the necessary adjustments.
We take pride in providing exceptional products and service, and our shipping policy is designed to offer you a seamless and enjoyable shopping experience. Thank you for choosing Ice Oasis, and we look forward to serving you!