Shipping Policy

At Ice Oasis, providing exceptional service is paramount to us, which is why we offer complimentary shipping with every purchase. Shipping is included at no extra cost to you, with our products typically estimated to arrive within two to three weeks from the order date. However, our popular ice chiller, known for its specialized handling and high demand, may require between three to four weeks for delivery from the purchase date. While we make every effort to ensure prompt delivery, unforeseen circumstances like logistical challenges or increased shipping demands may occasionally cause delays. Please note that Ice Oasis cannot be held responsible for any shipment delays beyond order fulfillment, as they are subject to the shipping carrier's terms and conditions. We greatly appreciate your understanding and patience in such situations.

Once your order is confirmed, our dedicated team immediately initiates the processing and preparation of your selected item(s) for shipment. We collaborate with dependable shipping carriers to ensure your order reaches your specified address securely and in a timely manner. Please understand that during peak seasons or unforeseen circumstances, slight delays in the delivery schedule might occur. Your patience during such periods is sincerely appreciated as we strive to fulfill your order efficiently.

Import duties are the responsibility of the customer.

As soon as your order is dispatched, you will receive a shipping confirmation email containing tracking information, allowing you to monitor the progress of your package until it reaches your doorstep. Should you have any questions or concerns regarding your shipment, our dedicated customer support team is always available to assist you through our Contact Us page.

Please ensure that the shipping details you provide during checkout are accurate to ensure a smooth and successful delivery process. In the event of any changes or modifications to your shipping information after order placement, kindly notify us immediately to make the necessary adjustments.

We take pride in providing exceptional products and service, and our shipping policy is designed to offer you a seamless and enjoyable shopping experience. Thank you for choosing Ice Oasis, and we look forward to serving you!