Return Policy

  1. Eligibility and Initiation:

    • Request a return within 90 days of receiving your item.
    • Eligible items must be unused and in their original packaging, accompanied by the receipt or proof of purchase.
    • For damaged, defective, or incorrect items, inspect your order upon receipt and contact us immediately for resolution.

  2. Initiating a Return:

    • Contact us at contact@theiceoasis.com, describing the issue(s) faced.
    • Follow instructions for return initiation if your item(s) are deemed returnable.

  3. Shipping Costs:

    • Within the U.S., we cover shipping costs for faulty goods during the 90-day period.
    • For returns due to other reasons, you are responsible for shipping costs.

  4. Refunds:

    • Refunds processed within 10-15 working days upon receiving and inspecting your return.
    • Reimbursement through your original payment method.

  5. Policy Amendments:

    • Be aware that we reserve the right to make changes to this policy at any time without prior notice.